NXT Health says we can!
Take a look at this article from Good Magazine (by Dave Ruthven) and NXT Health. I've pasted an excerpt from the article below:
The automotive, entertainment, food and beverage, and retail industries work tirelessly to craft user-centric experiences, so why does an industry with so much invested in it (17.9 percent of the U.S.’s total GDP), and so much advanced technology (see doctor robots) have so much trouble with customer relations?
The answer is complicated. In all fairness, healthcare providers are at somewhat of a disadvantage. None of the aforementioned industries have to cater to a user group that is simultaneously going through physical discomfort and life-altering emotional turmoil. Throw in managing family interpersonal relations, an ambiguous payment process, and a constantly changing regulatory landscape, and you have a recipe for disaster. To further complicate matters, your services are so vital to the community that you can never shut down to retool anything, so you must build on top of existing inadequacies with Band-Aid, quick fix solutions. Under this collective pressure, it is no surprise that healthcare has had trouble evolving to match the increasing demands of a more connected and informed 21st Century consumer.
The article contains more information and photos of what the hospital experience of the future could look like. I for one certainly hope that hospitals do start upgrading and expanding their services to truly meet the needs of patients and the next time I have to have a procedure, I would happily test drive the Patient Room 2020!